My device isn’t synchronising with the IoT platform. Why?

Please check the following things: Check that the device is powered on. Press the button to make ……

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March 19, 2021

Why are my device Temperature readings not accurate?

Regarding to the sensing accuracy of the device, please note that: The initial WiFi setup proce……

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May 12, 2021

What are the typical peak values for the light sensor? And how can I ensure accurate readings?

The device can record light levels from 0 to 83,000 lux. In Europe, a really bright summer day in fu……

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May 12, 2021

Two devices in the same area show different temperatures. Why?

Please note: The device may temporarily show inaccurate temperatures during and after initial WiF……

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March 19, 2021

How to change measurement and data sync frequency?

By default, your device will take sensor readings every 5 minutes and will sync these with the IoT P……

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March 18, 2021

How do I set up alerts?

You can manage your alerts in the Alerts page in the App. Tap on the "+" to add a new alert. If y……

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January 9, 2024