What should I do if the WiFi connection fails?

Please make sure that your WiFi router has a working network connection using other devices. If the ……

More

May 12, 2021

Why isn’t the probe data synced to the platform?

Some customers contacted us for unable to view the data detected by the probe. Here is the right way……

More

March 18, 2021

Failure to setup the device via the UbiBot App

During setup, your device will need to be in WiFi setup mode. This activates its internal WiFi conne……

More

March 19, 2021

How to share data with another user?

You can enable data sharing from the App and from the IoT platform. Using the App Launch t……

More

March 19, 2021

Questions about using the UbiBot PC Offline Tools

Here are some questions you may encounter: How to set up the device using the PC Offline Tools？ ……

More

March 19, 2021

What are the typical peak values for the light sensor? And how can I ensure accurate readings?

The device can record light levels from 0 to 83,000 lux. In Europe, a really bright summer day in fu……

More

March 19, 2021

Data Synchronizing Failed

I have set up my device, but I don't see any data on the App or IoT Platform. Why? When the devic……

More

May 12, 2021

How often are data measurements taken and what is the default frequency for data synchronization?

By default your device will take readings every 5 minutes and will sync with the IoT Platform every ……

More

December 28, 2023

How do I mount the device?

All our devices are lightweight and designed for easy wall mounting using the provided bracket, moun……

More

January 9, 2024

How do I set up alerts?

You can manage your alerts in the Alerts page in the App. Tap on the "+" to add a new alert. If y……

More

January 9, 2024