My device isn’t synchronising with the IoT platform. Why?

Please check the following things: Check that the device is powered on. Press the button and list……

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May 12, 2021

What are the typical peak values for the light sensor? And how can I ensure accurate readings?

The device can record light levels from 0 to 83,000 lux. In Europe, a really bright summer day in fu……

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May 12, 2021

Two devices in the same area show different temperatures. Why?

Please note: The device may temporarily show inaccurate temperatures during and after initial WiF……

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March 19, 2021

When the device is first powered on, why is the indicator flashing red and green?

A new device always defaults to WiFi setup mode (indicator flashing alternate red and green). This i……

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March 18, 2021

Data storage limit

1.Does the device have internal storage? Yes. For WS1, WS1 Pro, GS1, GS2 and AQS1 series, it has ……

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April 15, 2024

How to view the data remotely?

All the sensing data is periodically synced to our platform via WiFi according to the interval you s……

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March 18, 2021

Sync external probe data

Why can’t I see the external probe data on the charts? The external probe sensor is disabled by d……

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March 19, 2021

How to sync data to the platform?

As long as you connect the device to the WiFi network, it will automatically sync data to the platfo……

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March 19, 2021

How to change measurement and data sync frequency?

By default, your device will take sensor readings every 5 minutes and will sync these with the IoT P……

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March 18, 2021

Can I use the device without WiFi?

The device is optimised to be used with WiFi to allow regular synchronisation with the IoT platform ……

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May 12, 2021