Why am I not receiving the verification email for registration?
2019-06-14 10:02:26
If you are having trouble receiving the verification email, follow these steps to resolve the issue:
1. Check Your Spam/Junk Folder:
- The email may have been filtered into your spam or junk mail folder. Please check there first.
2. Add UbiBot to Your Whitelist:
- Add our sender address
[email protected] to your email whitelist.
- Also, add our sending IPs to your whitelist: 51.81.23.63, 66.70.227.12, and 69.72.37.127.
3. Try a Different Email Provider:
- If possible, use an alternative email address such as Gmail to register.
4. Contact Support:
- If you still do not receive the email, contact us at
[email protected] with your email address. We can check the status from our server and assist you further.
By following these steps, you should be able to receive the verification email without any issues.